Edrex

Support and help

Last updated: · Version 1.3

We are just getting started and we really want to help. Here is how to reach us and the answers to the most common questions.

1. How to contact us

We try to reply within 48 business hours (2 working days). To help you faster, tell us: your account email, your device (for example “Pixel 8, Android 15” or “iPhone 14, iOS 18”), the app version and what you were doing. We will never ask for your password or for your bank details by email.

2. Reset your password

  1. On the app’s sign-in screen, tap Forgot your password?.
  2. Type your account email and tap Send link.
  3. Open the Edrex email (also check “spam” or “promotions”) and tap the link.
  4. A www.edrex.pro page opens in your browser. Type your new password (at least 8 characters) twice and save it.
  5. You will see “Password changed”. Go back to the Edrex app and sign in with the new password.
  • The link expires (shortly, for security) and works only once. If it says it expired, request another from the app.
  • If the email does not arrive within a few minutes: check the email is spelled correctly and look in “spam”. If you still do not get it, write to us.
  • Open the link on the same phone where you have the app or in any browser: it does not need to be the same device.

3. Confirm your email when you sign up

  1. When you create your account we send you an email to confirm your address.
  2. Tap the link in the email: a www.edrex.pro page opens saying “Email confirmed”.
  3. Go back to the Edrex app and sign in with your email and password.

If the link expired or was already used, try signing in: if it was not confirmed yet we will tell you and you can request another. If you mistyped your email you can sign up again with the right one.

4. Download or delete your data

  • Download my data: Settings → Download my data (a file with all your information).
  • Delete my account: Settings → Delete my account, or follow the Delete your account guide (also if you cannot sign in).

5. Common problems

The assistant does not answer or says I reached the limit

There is a daily maximum number of requests per person and a cap on service spending. It renews every day (the time appears in the message). If the service is paused by the cap you will see a notice. You can keep using the rest of the app.

The assistant asks for my permission

The first time we ask you to accept sending your data to Google Cloud (EU) to use AI. Read the full text. Without your permission AI does not work (the rest of Edrex does).

Importing a statement fails or is slow

It accepts PDF, JPG, PNG and WebP up to 10 MB. Long statements can take a while; if it fails, try fewer pages or a sharper photo. You always review the transactions before saving them.

The chat microphone does not appear

Voice dictation needs microphone and speech recognition permission, and a device that supports it. On the web it depends on the browser (Chrome, Edge and Safari have it; Firefox does not). On mobile, check the app’s permissions in your phone settings.

I cannot see my data on another device

Sign in with the same email. Data is stored in your account, not on the device. If you just signed up, confirm your email first.

The app goes blank or shows an error

Close it completely and open it again; check you have the latest version from the store. If it persists, write to us with the device and version.

6. Security: if you think someone accessed your account

Change your password right away (section 2) and sign out: in Edrex, signing out closes the session on all your devices. Then write to [email protected] and we will review it with you. Edrex will never ask for your password or codes by message or phone.